Moon and Lola is committed to respecting your privacy. We assure you that all personal information submitted to us via atlasandboy.com is kept secure and confidential and is not shared with third-party companies. We may contact you by email to alert you of special sales and promotions. If you wish to be removed from our mail list, please contact us at [email protected].
In order to use the Site you may be required to complete a registration process in which we will collect certain personal information such as your name, address and email address. When you register, you will also consent to receive email correspondence from us. We will use your personal information to complete transactions, respond to your requests, deliver the products and services you request, and notify you of promotions, updates, or special offers that we think may interest you.
If you wish to discontinue email correspondence at any time, simply follow the instructions to “Manage Your Subscription” which appear in every email we send, or notify us through the Contact Us page.
We automatically log information about you and your device. For example, when browsing and shopping on Moon and Lola's website, we log your IP address, operating system type, browser type, the referring website, pages you viewed, and access times.
We may log information using "cookies." Cookies are small data files stored on your device by a website. We may use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your device until you delete them) to provide you with a more personal and interactive experience on our site.
We use several types of cookies on our site:
- Essential Cookies. These cookies are essential to provide you with services available through our site. For example, when you sign in to Moon and Lola, we may send cookies to your device so that we can identify you as a user.- Functionality Cookies. These cookies are used to remember choices you make when you use our site, such as your country. The purpose of these cookies is to provide you with a more personal experience on our site.
- Analytics and Performance Cookies. These cookies are used to collect information about traffic to our site and how users use the site. The information is aggregated and anonymous and does not identify any individual visitor. It includes the number of visitors to our site, the pages they visited, and other similar information. We use this information to help operate, maintain, and improve our site.
- Social Media Cookies. These cookies are used when you share information using a social media sharing button on the site or engage with our content on or through a social network such as Facebook or Twitter. The social network will record that you have done this.
You can typically remove and reject cookies from Moon and Lola with your browser settings. For step-by-step instructions, please check your browser’s help section. Here are links for popular browsers: Chrome, Firefox, and Internet Explorer. If you remove or reject our cookies, it could affect how Moon and Lola works for you.
We use Google Analytics, a service which collects information anonymously and reports website trends without identifying individual visitors. Google Analytics uses its own cookie to track visitor interactions. To learn more about the information collected by Google Analytics, please visit https://atlasandboy.com/policies/privacy/.
Protection Of Information
Collection Of Information From Minors
Moon and Lola does not solicit personal information from minors. If you are not 18 years of age or older, you are not authorized to use the Site. If we learn that a user is under 13 years of age, we will promptly delete any personal information we have collected about that user.
By commenting on your Instagram, Facebook, Twitter, or Pinterest photo with #lovemyatlasandboy when solicited by Moon and Lola, you are consenting to Moon and Lola to utilize your intellectual property for the purposes of marketing the Moon and Lola brand via its own Instagram, website, email marketing campaigns, and both digital and print advertising. Additionally, you are relinquishing your rights to any compensation for the use of these photos and intellectual property or any profit that is generated from the use of these photos and intellectual property.
The Moon and Lola website uses Pinterest Tag to track customer's preferences in navigating the Site. You can opt out of being tracked by Pinterest Tag in the basic settings of you Pinterest user account.
Thank you for shopping with Moon and Lola!
Before Submitting Your Order: Please confirm that all order details are correct and that you have contacted a Moon and Lola representative to answer any questions you may have BEFORE submitting your order. All orders are put into production as soon as you have submitted payment through our website and are unable to be altered or cancelled.
Monograms: All monograms will be made in the exact letter order in which the initials are entered. We DO NOT rearrange the letter order of the monograms. The traditional monogram format is first name initial, last name initial, middle name initial. All other custom-order items, i.e. nameplate necklaces, will be made exactly as they are ordered by the customer (including case types).
Custom Character Strings: We cannot produce products with profanity or profane connotations.
Discount Codes: Discount codes can be entered during checkout. Only one discount code can be used per order. If you are having any problems or have questions, please contact customer service at (+39)3527663388 or email [email protected] (our wholesale accounts should contact us at [email protected]).
Once your order has been placed, you will receive an automated email confirmation for your order showing the contents of your order including the personalizations you specified for any of our custom products. Please review that email. If you notice any issues with your order or if you do not receive your order confirmation email within a few minutes after placing your order, please contact us right away via email to [email protected] (our wholesale accounts should contact us at [email protected]).
*PLEASE NOTE: Fine jewelry (14 karat, diamond, cubic zirconia styles) are FINAL SALE and non-returnable. Sale items are FINAL SALE and non-returnable.
Order Processing Time
Custom metals ship approximately 3-5 weeks from the date the order was placed.
Custom acrylics ship approximately 1-2 weeks from the date the order was placed.
All Calypso collection pieces and engraved items ship approximately 2-3 weeks from the date the order was placed.
Mugs ship approximately 1 week from the date the order was placed.
Pillows ship approximately 1-2 weeks from the date the order was placed.
Non-custom stock jewelry and all non-Moon and Lola branded merchandise ship approximately 3-4 business days from the date the order was placed.
Expedited shipping does not affect the production time for custom items. If you wish to rush a custom item, please contact a customer service representative and know that a rush fee will be applied to your order and expedited shipping may need to be applied depending on the shipping location.
If your purchase is a gift and it will not arrive in time, please contact [email protected] for a card enclosure stating that a custom M&L piece is on its way!
*PLEASE NOTE that all orders ship complete. All items on the order are subject to the longest production time on that order. (i.e. An order with one stock items and one custom item will ship when all items are complete, which could be 4-6 weeks from the date the order was placed.) If you wish to receive a non-custom stock item prior to a custom piece, please order the items separately.
Moon and Lola ships most orders via USPS and may change carriers at our discretion.
At the time your order is placed, you will receive a confirmation email with the order number. The day your order is shipped, we will email you a shipping notification, which will include the tracking number.
Expedited shipping options (2 Day air, etc) apply only to transit time and does not speed up the listed production time of an order. Should you wish to rush an item so that you receive it sooner than the stated turnaround times for that particular product, please contact customer service and know that a fee will be applied to the items rushed and expedited shipping may need to be applied depending on the shipping location.
All shipments going outside of the USA are subject to the duties, customs, handling and other fees. We are not responsible for the reimbursement of any fees assessed at the time of delivery.
Shipments that are ‘returned to sender’ or undeliverable are subject to additional shipping and handling costs.
Every product undergoes careful inspection prior to shipment. Please notify us of any damage within 7 days of receipt and we will arrange for a prompt repair or replacement.
We will happily accept new, unworn merchandise with original packaging and tags within 14 days of delivery date. Customers may choose to return for refund as a Store Credit or to their original payment form. Refunds to the original payment form will be subject to a return shipping and handling fee of €8.00. Refunds to the original payment form and for Store Credit will be processed once merchandise is received.
If you wish to return your Custom Metal merchandise, please contact [email protected] to process this return. All custom metal returns will incur a 20% restocking fee and refunds will be processed within 14 days of receipt.
Fine jewelry (14 karat, diamond, cubic zirconia styles) are final sale and not eligible for return or exchange.
Sale items are final sale and not eligible for return or exchange.
Moon and Lola is not responsible for errors made by the customer when entering personalization for custom items. Moon and Lola does not change the order of the initials entered during the order process. It is the customer’s responsibility to confirm the initials/name/text are displayed as they wish for them to appear on the product being ordered prior to completing the transaction.
You will receive an order confirmation email shortly after placing your order. Please take this opportunity to confirm all order details are correct. Should you notice anything that needs to be adjusted in your order, please contact us IMMEDIATELY - by 9am EST the following business day - at [email protected] and we will do our best to accommodate these adjustments.
EXTENDED HOLIDAY RETURN POLICY: You will have until January 15, 2019 to return any non-custom item purchased during the holiday season (October 1st, 2018 through December 25, 2018).
Return ProcessShould you need to return or exchange a Moon and Lola item, please click here to begin the process. Please allow 2 business days for your return to begin processing. We are a small but mighty team and appreciate your patience!
Once you receive your return packing slip and shipping label, please re-pack the merchandise in the same manner it was received, such as a corrugated cardboard box or a jewelry box within a bubble mailer. Please do not use a flat envelope, as it will cause damage to the jewelry. Moon and Lola is not responsible for damage to returned merchandise due to inadequate packaging.
Upon receipt, we will gladly issue your refund minus the return shipping and handling fee of €8.00 or return to Store Credit.
Click here to fill out a returns request form
* For Returns and Exchanges Policy for Retailers click here
We want you to wear and enjoy your Moon and Lola jewelry!
We offer complimentary repairs on any workmanship issues (i.e. ear wire detached from earring or rhinestone detached from setting) within 30 days from the ship date. All repair requests will be assessed on a case-by-case basis and may be subject to a fee as well as an €4.95 return shipping fee. Beyond 30 days from the ship date, all repairs will incur a fee. Prior to the repair being executed, customer service will communicate the details and cost of the repair.
Should you need to have a Moon and Lola item repaired, please click here to fill out a repairs form. Please allow 2 business days for your repair to begin processing. We are a small but mighty team and appreciate your patience! Once your request is processed you will receive an email with further information on how to proceed.
Please re-pack the merchandise in the same manner it was received, such as a corrugated cardboard box or a jewelry box within a bubble mailer. Please do not use a flat envelope, as it will cause damage to the jewelry. Moon and Lola is not responsible for damage to returned merchandise due to inadequate packaging.
Please allow 3-5 weeks for the repair process to be complete. Should you need your item before the 3-5 week timeframe, please be sure to note this in your repair request form and know that a fee will be applied. Moon and Lola is not responsible for shipping cost of repairs unless repair is necessary due to workmanship.
Click here to fill out a repair request form
To ensure your continued enjoyment of your Moon and Lola jewelry, it must be properly maintained.
Always store jewelry away from bright lights and moisture so that the original brilliance of any stones, acrylic or crystals is maintained. All of our jewelry retains its best appearance when stored in a sealed bag to avoid oxidation.
Protect your jewelry from direct contact with chemicals including hair products, lotions and perfumes. An occasional gentle soap (such as Dove) and water wash and thorough rinse in tepid water will remove natural skin oils, which can cause dulling or oxidation and be sure to thoroughly dry your piece. Metals can be cleaned with a gentle polishing cloth. Our jewelry should never be dipped in liquid jewelry cleaner.
Coffee mugs are dishwasher and microwave safe.
Pillows are to be spot cleaned only. DO NOT wash the pillowcase in the washing machine or damage to the graphic will occur. Pillow covers are composed of 60% polyester / 40% cotton blend. The pillow insert is a down alternative.